Hyster enjoys a wonderful relationship with most of its clients due its focus on producing complete customer satisfaction through its world class production. Our goal is to anticipate the needs of each client as well as address them with lift trucks which provide the performance, the dependability and the value that they need.
Hyster completely believes in starting with the customer. The company conducts yearly focus groups and provides on-going voice of customer research which is conducted both online as well as in the field. We have over 400 design engineers to translate that input into clever designs by applying our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools like for instance dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machinery are subjected to environmental, virtual and physical tests, in order to guarantee the lowest cost of ownership and total dependability. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests happen in real-world customer applications in order to make certain that our products have met our strict standards.
Demand-Flow Manufacturing Which is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality Each Time
To initiate excellence from the beginning, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities such as quality verification and part sequencing. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits actually hold all employees responsible for consistent quality, along with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster provides a wide range of features. The company has remained completely committed to its key focus on both quality and safety, on being innovative every time, and by offering several of the best material handling machinery on the market. These are just a few of the reasons why Hyster has become a leader in the industry.